Thranscript Here

KATE PALFRY
DELIVERY SHIFT MANAGER

I've done all my management training and I'd never run a shift on my own so after you get signed off the first thing you do is run a night shift by yourself. So, you come in, you meet the Day Shift Manager, you talk about your change over and any issues that have come up and then they say goodbye and that's it, you're in charge of that shift and it's all down to you, you've got the keys. It's quite intimidating but at the same time it was really, really exciting. It's just a massive challenge, because I'd been a driver for a couple of years before, you're used to someone telling you how much dough to do for tomorrow or what needs doing next and all of a sudden you've got to make those decisions, you've got to prioritise, you've got to organise and you have to sort all your staff out and make sure they're doing what they should be doing.