Thranscript Here

KATE PALFREY
DELIVERY SHIFT MANAGER

Our delivery store, it's got a really, really great atmosphere and it's like working with a family. It's a really good team dynamic and I like the pace of it, it's very, very fast paced.

The shop can be absolutely manic. It can be one of the busiest, nosiest places that you can work in or the alternative is when we're closed and it's all silent and peaceful, all the ovens are off and, each side of it is absolutely wonderful.

I've done all my management training and I'd never run a shift on my own so after you get signed off the first thing you do is run a night shift by yourself. So, you come in, you meet the Day Shift Manager, you talk about your change over and any issues that have come up and then they say goodbye and that's it, you're in charge of that shift and it's all down to you, you've got the keys. It's quite intimidating but at the same time it was really, really exciting. It's just a massive challenge, because I'd been a driver for a couple of years before, you're used to someone telling you how much dough to do for tomorrow or what needs doing next and all of a sudden you've got to make those decisions, you've got to prioritise, you've got to organise and you have to sort all your staff out and make sure they're doing what they should be doing.

I think you get to know your customers really well. We have the same people that come to us each week as takeaway customers but we also go to the same houses each week and you really do get to know some of your customers quite well.

We had a customer not so long ago who was a gentleman who was bed bound so we used to go and deliver him pizzas on quite a regular basis and I think I went round one night and he was in darkness, like the bulb had gone out on his light. He wasn't due in a carer until the following day so when I finished work I took a light bulb round and went and swapped his light bulb for him because he had no-one else to do it and I think he really appreciated it and it made me feel better to be able to help him, not just taking him some food but also to go and to be able to do that.

I'm a student Nurse and the course can be quite demanding. I'm just about to finish that course now and Pizza Hut, throughout the three years that I've been training it's been incredibly flexible. I've been able to increase my hours and decrease them as I need to but also because I've been a student I can flex to Pizza Hut so it works out best for both of us.

So it was really intimidating to walk into a busy unit and ask for an application form but I'm really glad that I did.